Installation Manager

Location: Cardiff plus travel to customers

About Us

Sigma 3 (Kitchens) Ltd – Established in 1975. Sigma 3 (Kitchens) Ltd is a leading manufacturer and retailer of quality kitchens & bedrooms. Sigma 3 has 6 of its own Retail Showrooms across South Wales and England. Our brand of kitchen furniture, called Masterclass Kitchens, is sold by independent kitchen specialists across the country. We serve a large number of independent trade and builder accounts and pride ourselves in a quality product and a quality service.

Job purpose

As an integral part of our Retail division, the Installation Manager will play a key role in supporting the growth and success of our Cardiff showrooms. The successful candidate will be responsible for overseeing the complete installation process, ensuring high standards are met from start to finish. This role requires a self-motivated, enthusiastic individual with a passion for delivering excellent customer service and ensuring every project is completed to the highest standard.

Behaviours

• Effective Planner & Communicator: Excellent organisational and communication skills are essential to coordinate all aspects of the installation process.
• Customer-Focused: A strong ability to understand, empathise with, and respond to the unique needs of our retail customers.
• Problem Solver: Demonstrates strong negotiation and problem-solving skills, with the resilience and initiative to handle unexpected challenges.
• Attention to Detail: Meticulous in managing details and absorbing product information to ensure precise execution.
• Proactive & Positive Attitude: Brings a “can-do” approach, working with a high level of work ethic and dedication.

Responsibilities

• End-to-End Installation Management: Take full ownership of each customer’s kitchen installation, from the initial survey through to the project’s completion, ensuring it is delivered to the highest level of customer satisfaction.
• Customer Care: Deliver exceptional customer service by building strong relationships with clients, maintaining open communication throughout the installation process.
• Collaboration: Work closely with our skilled tradespeople and fitters to ensure projects are executed according to plan and troubleshoot any issues that arise.
• Quality Assurance: Ensure that all installation service levels meet and exceed company standards, with a focus on both customer satisfaction and operational efficiency.
• Deadline Management: Oversee multiple projects, ensuring deadlines are met without compromising on quality or customer experience.
• Customer Experience Advocate: Continuously seek ways to improve the customer experience, viewing processes from the client’s perspective and making adjustments as necessary.
• Compliance & Safety: Ensure all installations are compliant with relevant safety and regulatory standards.

Skills and Experience

• Installation Experience: Prior experience in managing installations, preferably within the kitchen or home improvement industry, is highly desirable.
• Customer-Facing Industry Expertise: Strong commercial acumen with experience working in a customer-facing environment, ideally in retail or home improvement sectors.
• CAD Design Experience: Familiarity with CAD software is advantageous, although training will be provided.
• Problem-Solving Skills: Proven ability to identify and resolve issues swiftly and efficiently, ensuring smooth project delivery.
• Technical Competency: Strong numeracy, literacy, and IT skills to manage administrative tasks and communicate effectively with customers and teams.
• Driving License: A full UK driving licence is required, as travel to customer homes is an essential part of the role. Mileage for business purposes will be reimbursed.

Why Join Us?

As a valued member of our team, you'll be joining a dynamic and forward-thinking company where customer satisfaction is at the heart of everything we do. We offer ongoing training, opportunities for personal growth, and a supportive working environment. This is a great opportunity to be part of a business that values your contribution and will support your professional development.

Benefits

• A competitive base salary with OTE of £38,000 - £40,0000.
• Access to Health & Wellbeing benefits/app inclusive of an 24/7 Employee Assistance Programme (EAP)
• Death in Service/Life Assurance benefit
• PHI (Incapacity Benefit)
• Company contractual sick pay
• Employee Discount scheme for friends & family!

For more information regarding this role or to submit your application - please contact Sian Roberts at s-roberts@sigma3.co.uk.